Last Updated: October 27, 2022.
If you are a California resident, please review Section 8 below for more information on Your California Privacy Rights.
We may obtain information about you in a variety of ways, including through your use of our Services, when you call, email or otherwise communicate with us (including through social media), or when you participate in events or other promotions.
Categories of personal information we collect:
In addition to the above, we may also collect the following types of information:
Some of this information you provide to us and some we collect when you use our Services. We also may obtain information about you (including personal information) from our business partners, such as vendors, and others. Additionally, if you use SwitchUp, we provide you with a second phone number, which is then associated with your account and other information you provide to us.
Information collected from you
The following are examples of the types of information we may collect directly from you:
Information collected by automated means ("Automated Information")
When you use our Services, we may send cookies to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Services. You may modify your cookie setting by consulting your device's web browser.
In addition to cookies, such other technologies may include:
Web browsers may offer users of our websites the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our websites may not function correctly. Your internet browser will contain information on how to disable cookies, or you can visit www.aboutcookies.org/how-to-control-cookies/.
Automated Information includes information such as:
This Automated Information is generally used for the following purposes:
Non-User Data Collection
RoboKiller Spam Call Matching
RoboKiller aims to reduce and prevent robocalls and other spam calls to our users. We do this by prompting a spam caller to play its automated message before the call reaches our users. We quickly analyse the automated message and match it with our database of spam calls. Where we detect a spam call, we will screen the call for our users and send the user a notification that the call was screened. This feature is only available to RoboKiller Premium users.
Information collected from service providers and integrated services.
We may obtain information, including personal information from third parties and sources that we integrate into our Services either for the provision of our Services (e.g., Whitepages) or to facilitate your access to our Services such as described below.
If you purchase a subscription to one of our mobile apps, neither Google nor Apple provides us with any personal information of the subscription purchaser (like name, email, or payment information). Only an anonymized Subscription ID or Order ID gets transferred to Teltech. If you create a Teltech account, this anonymized subscription information gets attached to your record for the purpose of subscription sharing with your Teltech account across multiple devices.
In addition to the purposes described above, we may use the information we collect for a variety of purposes, such as the following:
Teltech is part of the IAC Group family of businesses. We share your information with other parts of IAC for legitimate business purposes, including:
Third-Party Service Providers
We may share information about you with the following categories of third-party providers for a variety of business purposes:
Legal, Regulatory, Compliance, and Similar reasons.
In addition, we may disclose and/or share your information to comply with legal or regulatory requirements (including to comply with a court order, judicial subpoena or other subpoena or warrant), industry standards, judicial process, and our company policies, as well as to protect against, identify, investigate, prevent and respond to fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites and mobile applications), adverse event reporting, and claims and other liabilities.
We also reserve the right to disclose your information (i) when we believe in good faith that disclosure is appropriate or necessary to take precautions against liability, (ii) to protect our rights or property or the legal and property rights of others and (iii) investigate and defend third party claims or allegations against us.
SwitchUp A2P registration
Starting in 2021, phone carriers (T-Mobile, Verizon, AT&T) will begin charging additional fees for certain types of text message traffic (application to peer A2P). Some second phone number apps such as SwitchUp may be classified as A2P. In those cases, in order to ensure your text messages are delivered and are not blocked at the carrier level for being unregistered, we need to register your SwitchLine and information (such as your name, address, email, and phone number) with The Campaign Registry (TCR). This information will only be shared with TCR for the purposes of registering your SwitchLine with the TCR and to ensure that your messages or calls will not be blocked by phone service providers. For more information on this, please see the Campaign Registry FAQ.
Some web browsers may transmit "do-not-track" signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, our Sites do not currently process or respond to "do-not-track" (DNT) settings in your web browser. If and when a final standard is established and accepted, we will reassess how to respond to these signals.
If you choose to communicate with us or another user through social features available on our websites (including lookup.robokiller.com) or mobile applications or through our social media pages, or other similar communication or messaging features or services, such information may be made publicly available. For security purposes, please do not include any password, social security number, payment card, or other sensitive information via these features. We have the right, but not the obligation to monitor messages and communications between and among users for security and training purposes. We may, but are not obligated to, remove any content we deem inappropriate.
Your Choices and Rights
As a resident of the EEA, you may have some or all of the following rights in relation to how we use your personal information:
If you are a resident of the EEA and you wish to access, change, or delete the personal information we hold about you, you may contact us here. If we change or delete your personal information or if you decline to actively share certain personal information with us, we may not be able to provide you with our Services or some of the features and functionality of our Services. Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on the rights and freedoms of another person. For example, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our Services to you anymore.
For your protection, we may require proof of identity and verification before we can answer the above requests.
Legal basis for processing data
In this section, we identify the legal grounds on which we rely to process personal information.
In some cases, we have a legitimate interest to process the personal information that we collect, such as to develop, administer and support our products and services; to operate, evaluate and improve our business; to facilitate and manage engagement programs; to promote research; to support our recruitment activities; or to facilitate a Corporate Transaction (including a sale of assets or merger or acquisition).
In other cases, we process personal information to fulfill our contracts with business partners, such as third parties that distribute our products.
It may also be necessary for us to process personal information to establish, exercise or defend against fraud, illegal activity, and claims and other liabilities, including by enforcing the terms and conditions that govern the services we provide.
Our processing of certain information may be necessary to comply with our legal obligations and for reasons of public interest, such as with respect to adverse events and product safety reporting.
We may also process personal information as specifically permitted by applicable legal requirements.
If we rely on consent for the processing of your personal information, we will seek such consent at the time we collect your personal information.
International data transfers
We may transfer your personal information to countries other than the country in which the data was originally collected for the purposes described in this Privacy Notice. The countries to which we transfer personal information may not have the same data protection laws as the country in which you initially provided the information. When we transfer personal information across borders, we consider a variety of requirements that may apply to such transfers.
Specifically, we may transfer personal information from the European Economic Area to:
Access to Information and Data Portability Rights
You have the right to send us a request, no more than twice in a twelve (12) - month period, for any of the following for the period that is twelve months prior to the request date:
Data Deletion Rights
Except to the extent we have a basis for retention under CCPA, you may request that we delete your personal information that we have collected directly from you and are maintaining. Note also that we are not required to delete your personal information that we did not collect directly from you.
Exercising Your Rights
To make a request for access, portability, or deletion according to your rights under CCPA, click here or mail your request to Teltech Systems, Inc., 555 W 18th Street, New York, New York, Attention: Legal Department. California Consumers may exercise these rights via an authorized agent who meets the agency requirements of the CCPA. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Any request you submit to us is subject to an identification and residency verification process ("Verifiable Consumer Request").
The Verifiable Consumer Request must:
Some personal information we maintain about Consumers is not sufficiently associated with enough personal information about the Consumer for us to be able to verify that it is a particular Consumer's personal information (e.g., clickstream data tied only to a pseudonymous browser ID). As required by the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response.
We will make commercially reasonable efforts to identify Consumer personal information that we collect, process, store, disclose, and otherwise use and to respond to your California Consumer privacy rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request if your request is excessive, repetitive, unfounded, or overly burdensome.
We do not knowingly "sell" personal information that we collect from you, in accordance with the definition of "sell" in the CCPA, and will treat personal information we collect from you as subject to a do not sell request. There is not yet a consensus as to whether our use of certain tracking technologies may constitute a "sale" of your PI as defined by the CCPA. See Section 9 Online Privacy Choices and Rights to learn more about the choices that are available to you.
We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of good or service, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale, and retention and use of your personal information as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. We may add or change incentive programs and/or their terms by posting a notice on the program descriptions and terms linked to above so check them regularly.
California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. We do not currently engage in the type of sharing covered by that law and so no such list exists. We do not make any representations concerning third parties that do not collect personal information directly through our Services.
Access, Edit and Delete Your Information
Mobile platforms have permission systems for specific types of device data and notifications, such as camera and microphone as well as push notifications. Where applicable, you can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain Services may lose full or partial functionality.
You can stop all information collection by the app by disabling call forwarding and deactivating your account by following the instructions on the Service's Settings screen and then uninstalling the app using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you reinstall the application on the same mobile device, we may be able to re-associate this identifier to your previous transactions and activities.
Notice to Nevada users
Our Services are hosted in the United States. If you choose to use our Services from outside the United States, with laws governing data collection and use that may differ from United States law, note that you are transferring your personal information outside of those regions to the United States for storage and processing. We may transfer your data from the United States to other countries in connection with the storage and processing of data to operate our business.
TapeACall China Users
For TapeACall users, we ensure that we comply with the Personal Information Protection Law ("PIPL") of the People's Republic of China. As a TapeACall user, you agree to the transfer of your personal information (including call recording data) to the United States for storage and processing.
ome of the service providers that we use to market our Services and show our ads on other websites and mobile applications may participate in the Digital Advertising Alliance's ("DAA") Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Interest-based Advertising on the websites and mobile applications that you visit and use, including use of Cross-device Data for serving ads, visit http://www.aboutads.info/choices/ and http://www.aboutads.info/appchoices for information on the DAA's opt-out program specifically for mobile apps (including use of precise location for third party ads). Some of these companies may also be members of the Network Advertising Initiative ("NAI"). To learn more about the NAI and your opt-out options for their members, see http://www.networkadvertising.org/choices/.
When you allow Notifications, we may send you offers and promotions related to our products and features. You may opt-out of these through the Settings menu on your device.
We may only retain certain call data such as calls, call recordings, voicemail, call screens, answerbot recordings, and transcriptions for up to six (6) months, after which they may be deleted and no longer accessible. Additionally, if you delete a recording, it will be deleted from our servers and no longer accessible. If you want to retain recordings or other call data for longer, you should go to call details and share information with your email or cloud storage account. You acknowledge and agree that you bear sole responsibility for the back-up of this information.
We use various efforts intended to safeguard the security and integrity of personal information collected through our Services. Despite these measures, however, we cannot and do not guarantee that information will be absolutely safe from interception or intrusion during transmission or while stored on our system, or otherwise, and you provide information to us at your own risk.
If you correspond with us by email, text message, or using Web forms like a "contact us" feature available through our Services, you should be aware that your transmission might not be secure from access by unauthorized parties. We have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission. If you create an account as part of using our Services, you are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. Please notify us of any unauthorized use of your password or account.
If we believe that the security of your personal information in our care may have been compromised, we may seek to notify you. If we have your email address, we may notify you by email to the most recent email address you have provided us in your account profile. Please keep your email address in your account up to date. You can change that e-mail address anytime in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your email account using your computer or mobile device and email application software. We may also post a conspicuous notice on our site or notify you through the mobile application. You consent to our use of email, text message, and/or notification through the app as a means of such notification. If you prefer for us to use the postal service to notify you in this situation, please let us know by submitting your request at the appropriate contact email in the How to Contact Us section. You can make this election any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also use this email address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your personal information.
For your convenience and information, we may provide links to websites and other third-party content that is not owned or operated by us. The websites and third-party content to which we link may have separate privacy notices or policies. We are not responsible for the privacy practices of any entity that it does not own or control. We encourage you to review the privacy policies of such third parties before providing them with any personal information.
Our Services are intended for general audiences over the age of 18 years old. We do not knowingly collect information from children under the age of 18 years old. If you are not over 18 years old then DO NOT DOWNLOAD OR USE THE SERVICES. If you believe that we may have personal information from or about a child under the age of 18 years old, please contact us at the applicable email listed in Section 15, How to Contact Us (please include your name, mailing address, and email address). Note that we'll attempt to delete the account of any child under the age of 18 that's reported to us as soon as possible. You are responsible for any and all account activity conducted by a minor on your account.
For Customer Support, you may contact us at one of the Customer Support emails below:RoboKiller or TextKiller firstname.lastname@example.org
General Inquiries: email@example.com
You may also contact us by postal mail:
Teltech Systems, Inc.
555 W 18th St
New York, NY 10001
Attention: Privacy Officer/Legal Dept.
If you have any questions relating to privacy or if you wish to exercise a legal right under applicable privacy law, please contact us here (for EEA residents) or here (for California residents). In addition, California residents may reach us by mail at the address detailed above. European residents should note that our representative is IAC Search and Media Europe Limited, 10 Earlsfort Terrace, Dublin 2, Ireland. If you live in the EEA, you may file a complaint with the competent data protection regulator.