Last Updated: January 31, 2023
Teltech Systems, Inc. and its subsidiary Epic Enterprises, LLC (collectively, “Teltech,” “we,” “our” and “us”) is pleased to provide global telecommunication services to our Users (“you,” and “your”) through our various mobile applications (each an “App” and collectively, the “Apps”), Teltech’s website (https://teltech.co/) (the “Website”), a web service application programming interface (“API”) and other tools and services provided by Teltech from time to time (the “Online Services'' and together with the Apps, Website and API, the “Services''). These Terms of Service (the “Terms'' or “Agreement”) and Teltech’s Privacy Policy will govern your use of the Services. By subscribing to or using any of our Services, you agree to be bound by these Terms. Certain features of the Services may be subject to additional guidelines, terms or rules, and are incorporated by reference into this Agreement.
PLEASE READ THE FOLLOWING TERMS CAREFULLY. ACCESS TO AND USE OF THE SERVICES ARE CONDITIONED UPON YOUR AGREEMENT TO THESE TERMS.
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By using the Services, you represent and warrant that:
If you fail to meet these requirements at any time, you must immediately stop using our Services and cancel and/or uninstall our Apps.
Registration. You may create an account to use the Services by providing an email address. By creating an account, you agree to receive notices via email from Teltech.
Age Requirements. You must be at least eighteen (18) years old to create an account and/or otherwise use our Services. If you are under the required age, you may use our Services only with the permission of a parent or legal guardian and through an account they created. Please have your parent or legal guardian read this Agreement with you and consent to the Terms before proceeding.
Parents and Guardians. By granting your child permission to use the Services through your account, you agree and understand that you are responsible for monitoring and supervising your child’s usage. If you believe your child is using your account and does not have your permission, please Contact Us immediately so that we can disable access.
Account Security. You are responsible for all activities that occur under your account. Please safeguard the confidentiality of your account credentials. If you believe someone has accessed or tried to access your account without your permission, you must change your password and Contact Us immediately.
You must provide - at your own expense - the equipment, internet connections, Devices (defined herein) and service plans to access and use the Services. If you access our Services through a network/telephone carrier, then you understand that such a network/telephone carrier may impose additional rates and fees to your use of the Services. You are solely responsible for any fees and costs you incur to access the Services from your Device. We make no guarantees that the Services will work with your network/telephone carrier; therefore, please check the terms of the agreement with your network/telephone carrier to determine if your network/telephone carrier will impose fees or charges for VoIP transmissions or whether such agreements include terms that would otherwise prohibit your use of the Services. We make no representations that the Services are available in all languages, that the Services are appropriate or available for use in any and all particular locations. “Device(s)” shall mean any electronic device owned or controlled by you that is used for storing, accessing or transmitting electronic data and includes, but is not limited to, cell phones, smartphones, tablets, smart watches and laptop computers.
The Apps leverage several technologies to provide you with various blocking, forwarding, screening and other features. In order to use the Services, you may be asked to enable certain features. If you fail to enable these features, we may not be able to provide such features of the Services to you. For more information, please refer to the Service-Specific Terms.
Subject to your compliance with the Terms, Teltech grants you a limited, non-exclusive, revocable, non-sublicensable, non-transferable right to access, download, install and/or use the Services on your Device and to access and use the Apps on such Device for your lawful, personal, and non-commercial use and in accordance with all applicable local, national and international laws and regulations.
You understand and agree that:
If you are unable for any reason to comply with the foregoing, you must immediately stop using the Services.
The Services, including all design, text, images, photographs, illustrations, audio-clips, video-clips, artwork, graphic material, code, content, protocols, software, documentation that are provided to you by Teltech are Teltech’s property or the property of Teltech’s licensor’s, and are protected by United States and international copyright, trademarks, patents and other proprietary rights and laws relating to Intellectual Property Rights. "Intellectual Property Rights'' means, collectively, rights under patent, trademark, copyright and trade secret laws, and any other intellectual property or proprietary rights recognized in any country or jurisdiction worldwide, including, without limitation, moral or similar rights.
Teltech’s names, logos and affiliated services, and trade names of its Apps - are the exclusive property of Teltech and/or its affiliates. All other trademarks (if any) appearing on Teltech Apps and/or Services are trademarks of their respective owners, and the use of such trademarks shall inure to the benefit of the trademark owner. The trade names, trademarks and service marks owned by us, whether registered or unregistered, may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion. Nothing contained herein should be construed as granting - by implication, estoppel or otherwise - any license or right to use any of our trade names, trademarks or service marks without our express prior written consent.
Teltech recognizes the owner of the phone number on the account as the sole owner of the account. You are fully responsible for all transactions undertaken by means of the account. You shall Contact Us immediately and confirm in writing should you become aware of any unauthorized use. You are the sole and exclusive guardian of any password that you may use to access the Services. If you provide any information in connection with your subscription, you agree to maintain accurate, complete and current information. You agree that in order to accommodate certain requests by you, we may require you to verify your ownership of an account by sending a verification code to the phone number on the account and/or by requesting reasonable documentation to show your ownership of the number and account.
For information regarding your personal data, please refer to Teltech’s Privacy Policy. If you use and/or access third-party mobile platforms such as the Apple App Store and Google Play (hereinafter referred to as the “Third-Party Platforms''), you understand that your personal information may be collected by them. Such information is governed by the Third-Party Platforms’ privacy policies, not Teltech’s.
We make changes to the Terms from time to time, and if we do, we will notify you by revising the date at the top of these Terms. In some cases, we may provide you with additional notice by reasonable means (i.e., a text, in-app message, email). We encourage you to look at the Terms regularly. Unless otherwise noted, the amended Terms will be effective immediately and your continued use of our Services will signify your acceptance of the changes. If you do not agree to the amended Terms, you must immediately stop using our Services.
Teltech is constantly improving the Services and as a result, Teltech reserves the right, without liability, to (i) add or remove functionalities or features to the Services; (ii) modify the Apps and Services; and (iii) suspend or stop Services at any time. When installed on your Device, the Apps will periodically communicate with our servers. We may require the updating of the Apps on your Device when we release a new version or when we make new features available to our Users. This update may occur automatically or upon advance notice and may occur all at once or over multiple sessions. You acknowledge and agree that we may require your review and acceptance of our then-current Agreement before you will be permitted to use any subsequent versions of the Services. You accept that any obligation we may have to support previous versions of the Services may end upon the availability of updates, supplements or subsequent versions of the Services. As such, we have no obligation to make any updates, supplements or subsequent versions of the Service available to you.
Certain Apps may request permission to use notifications during the setup and activation process to alert you of various actions (e.g., when a call is blocked or when a call recording is delivered). You can customize the types of notifications the Apps send from within the App or your Device. We may also send in-app notifications within the Apps to notify you of important updates to the Services or special promotional offers for our products. More information is available in our Privacy Policy.
Self-Services. You may purchase a subscription by downloading the App through a Third-Party Platform or by registering on our Website (“Self-Services”). Self-Services give Users access to free trials, free versions of the Apps and/or subscription plans.
Free Trial. Your subscription to the Services may start with a free trial. The free trial period may last for one week, one month, or as otherwise specified during registration. For combinations with other others, restrictions may apply. Free trials are for new Users only. Teltech reserves the right, in its absolute discretion, to determine your free trial eligibility.
Your paid subscription will begin at the end of the free trial period of your subscription unless you cancel prior to the end of the free trial period in accordance with the Cancellation terms set forth below. For subscriptions with no free trial, you will be billed immediately upon submitting your purchase. If we provide a discount for the first subscription period, you pay the discounted fee; in any renewal, you must pay the full fee.
Please note that you may or may not receive a notice from Teltech that your free trial has ended or that your subscription has begun.
Lifetime Access. Some Apps offer Users a lifetime license to the Services. A “Lifetime License” shall mean a license for the use of the Services granted to you by Teltech for your lifetime and shall, in accordance with this section, only terminate (i) upon the end of your lie; (ii) if Teltech ceases to provide the Services in their entirety, or (iii) if Teltech ceases its business operations. A Lifetime License is granted to you personally and the rights and obligations associated therewith shall not pass to your heirs and may not be otherwise transferred or assigned. Teltech may ask you to present proof of identification at any time. You may purchase a subscription by downloading the App through a Third-Party Platform or by registering on our Website (“Self-Services”). Self-Services give Users access to free trials, free versions of the Apps and/or subscription plans.
With respect to updates and modifications of Services under a Lifetime License, the Modification section applies. However, Teltech may only modify the Services under a Lifetime License to the extent reasonable for you, taking into account your and Teltech’s legitimate interests.
Neither Teltech nor you may terminate a Lifetime License for convenience. Your and Teltech’s right to immediately terminate a Lifetime License for good cause in accordance with the Term and Termination section shall remain unaffected.
Automatic Renewal. To the extent permitted by applicable law, subscriptions automatically renew at the end of each subscription period unless canceled at least twenty-four (24) hours in advance of the expiration of your free trial or paid subscription. You must pay the subscription fee (plus any applicable taxes) when each renewal period starts.
In-App Purchase. Teltech may allow you to purchase subscriptions within the Apps. When you make in-app purchases, you will be billed by the Third-Party Platforms, not Teltech. To turn off automatic renewal for subscriptions, access your Device’s account settings (not Teltech’s). Our refund policy does not apply to in-app purchases. All billing inquiries should be directed to the respective Third-Party Platform.
Payment. When you purchase a subscription - whether through a Third-Party Platform or directly through our Website - payment may be processed by third parties who act on our behalf or on behalf of the Third-Party Platform. Rates for our Services are listed in each App, in the applicable Third-Party Platform and on our Website. Teltech reserves the right to modify its rates at any time, in its sole discretion.
If you purchased an App through a Third-Party Platform and have a billing dispute, you must contact the applicable Third-Party Platform to seek a remedy. If you purchased a subscription to our Services directly from Teltech, please Contact Us directly with any payment questions.
Refund Policy. If you have a paid subscription, you will not be entitled to any refund of an unused balance if you discontinue your subscription. There are no refunds on paid subscriptions once the charge has gone through for the billing period. All payments are non-refundable.
Self-Service Subscribers. For Self-Service subscribers, you may discontinue your subscription by following the Third-Party Platforms’ (Apple App Store or Google Play Store) cancellation instructions. If you made payment through a third-party payments vendor (e.g., Paypal or Apple Pay), you may be directed to cancel your subscription and any recurring payments through the respective vendor. Your cancellation will take effect starting at the end of the billing period in which your cancellation was made. For example, if you have a monthly subscription that began on the first of the month but canceled mid-month, your cancellation will take effect as of the beginning of the following month.
European Union and United Kingdom Residents. If you live in the European Union or the United Kingdom and wish to cancel a subscription purchased through the Apple App Store, you may do so within fourteen (14) days. Please follow the process set forth in the Apple App Store. You understand that you cannot cancel your subscription or obtain a refund if you have downloaded an App and started using it (i.e. for example, by opening and using the App).
For additional information on canceling a subscription and/or deactivating your account, please refer to the Service-Specific Terms.
Term. This Agreement begins when you start using the Services and continues so long as you use our Services or have an account with us, whichever is longer. Paid accounts will continue for the subscription period and will renew in accordance with the subscription selected. With respect to Users who do not access the Services through a paid subscription plan (i) Teltech may terminate this Agreement at any time; and (ii) applicable Users may terminate this Agreement at any time by deleting their accounts.
Account Suspension or Termination. If you breach this Agreement, Teltech may, at its option: (i) terminate this Agreement immediately, with or without advance written notice; (ii) suspend, delete, or limit access to your account (and other accounts you control); and (iii) to the extent permitted by applicable law, retain any amounts payable to you (which you forfeit). If Teltech deletes your account for breach, you may not re-register. Please Contact Us if you believe your account has been deleted by mistake.
Survival. The following section will survive termination of the Services: Intellectual Property Rights, Ownership of your Account, Disclaimer of Warranties, Limitations of Liability, Indemnification, Disputes, Arbitration, Governing Law, and General Provisions.
YOU ACKNOWLEDGE AND AGREE THAT ANY SERVICES, PRODUCTS OR MATERIALS ARE PROVIDED ON AN “AS IS’ AND “AS AVAILABLE” BASIS, AND THAT YOUR USE OF OR RELIANCE UPON THE ANY OF THE SERVICES IS AT YOUR SOLE RISK AND DISCRETION. TELTECH DOES NOT MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH REGARD TO THE MERCHANTABILITY, NON-INFRINGEMENT, TECHNICAL COMPATIBILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY SERVICES, PRODUCTS OR MATERIALS PROVIDED PURSUANT TO THIS AGREEMENT. TELTECH ALSO SPECIFICALLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE ACCURACY OF ITS BLOCKING ACTIVITIES, ANY INFORMATION PROVIDED BY THE SERVICES REGARDING ANY CALLER, ANY LOST CALL DATA, OR THE LEGALITY OF THE USE OF ANY OF THE SERVICES IN ANY PARTICULAR STATE OR IN ANY COUNTRY OTHER THAN THE UNITED STATES OF AMERICA.
TELTECH, ITS AFFILIATES AND SUBSIDIARIES SHALL NOT BE LIABLE FOR DAMAGES OF ANY TYPE, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES FURNISHED PURSUANT TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO DAMAGES ALLEGEDLY ARISING FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, DEFECTS, AND/OR ERRORS IN BLOCKING, TRANSMITTING, RECEIVING, ORIGINATING, TERMINATING AND/OR DELIVERING TELEPHONE CALLS OR FROM THE ACCURACY OR INACCURACY OF ANY INFORMATION PROVIDED BY THROUGH THE SERVICE REGARDING ANY CALLER. TELTECH, ITS AFFILIATES AND SUBSIDIARIES SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR REVENUES, EVEN IF TELTECH HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TELTECH, ITS AFFILIATES AND SUBSIDIARIES ARE NOT LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR RELATED IN ANY WAY TO YOUR USE OF OR YOUR INABILITY TO ACCESS, OR YOUR DIFFICULTY IN ACCESSING, ITS SERVICE THROUGH TOLL OR LOCAL ACCESS NUMBERS AND IS NOT LIABLE FOR ANY TOLL CHARGES YOU MAY INCUR IN USING A LOCAL ACCESS NUMBER. TELTECH, ITS AFFILIATES AND SUBSIDIARIES SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO PRODUCTS, SERVICES AND/OR INFORMATION OFFERED OR PROVIDED BY THIRD-PARTY VENDORS AND ACCESSED THROUGH THE APP OR BY THE SERVICE THROUGH ANY OTHER MEANS. TELTECH ALSO SPECIFICALLY DISCLAIMS ANY LIABILITY OF ANY KIND FOR COSTS OR DAMAGES ARISING OUT OF PRIVATE OR GOVERNMENTAL LEGAL ACTIONS RELATED TO YOUR USE OF ANY OF THE SERVICE IN ANY COUNTRY.
You agree to indemnify, defend, and hold Teltech, its officers, directors, employees, agents, shareholders, licensors, suppliers, and any Third-Party Service Providers (defined herein) to the Services, harmless from and against all claims, actions, proceedings, expenses, damages and liabilities, including attorney's fees, which are the result of, or are in any way related to, your use of the Services in violation of this Agreement
The Services may have certain features that allow Users to submit your photos, videos, information, graphics, images, text, app store reviews (including public-facing user name as it appears with the review), audio recordings, captions and comments (“User Content”) upload, transmit or post within the Services, on Teltech’s social media pages or third-party applications, including, but not limited to, Facebook, Twitter, Instagram, Pinterest or on any other related service (“Social Media''). It is not necessary to purchase anything from Teltech in order to submit User Content. If you choose to submit User Content, you agree to be bound by these Terms, our Privacy Policy, as well as the terms of use of any Social Media platform, if applicable.
Your Representations. You represent and warrant that:
You further represent that you have the consent or permission of any other person or entity that is required for our use of your User Content as described in these Terms, including but not limited to: (i) any person who appears or performs in your User Content, and (ii) any person or entity who owns any rights in your User Content or anything that appears in your User Content. You irrevocably and unconditionally grant to us all consents or permissions of any person or entity as required by any applicable laws, including but not limited to copyright laws and related rights laws (and all other laws now or in future in force in any part of the world) which may be required for our use of the User Content and the rights you are granting us under these Terms.
Release. You hereby fully release, discharge and agree to hold Teltech, and any person or entity acting on their behalf, harmless from any liability related in any way to Teltech’s use of your User Content and your name and/or likeness.
User Content License. You grant us an irrevocable, perpetual, worldwide, and unlimited right and license to use User Content (and to allow others to use the User Content) without the payment of any royalty. You agree that you shall never withdraw this permission and license to use the User Content. We may use User Content for any business purpose on our website, Social Media platforms, and in any new media or technology now known or hereafter created, for an unlimited time. You agree that we may use, copy, modify, alter, edit, publish, create new derivative works from, make available and display the User Content (or any part of the User Content) and related content, and include the User Content (or any part of the User Content) into other works, for any business related purposes, including but not limited to promotional and marketing purposes. You also grant us the right, at our sole choice, to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of the User Content. We do not, and cannot, pre-screen or monitor all User Content. However, Teltech has the right (but not the obligation) to monitor your conduct and User Content submission and you hereby provide your irrevocable consent to such monitoring. You acknowledge and agree that you have no expectation of privacy concerning your submission of any User Content. You agree that we have no obligation to use User Content or your name or other identifying information.
Waiver. You irrevocably and unconditionally waive (and agree not to enforce) all rights in the User Content, including without limitation any moral rights, performance rights or equivalent rights which you may otherwise have under any laws now existing or which become law in the future in any part of the world.
Promotional Use. If you prefer that we do not use your User Content for promotional purposes, please Contact Us.
Miscellaneous. If requested by Teltech, you will agree to sign any documentation in such manner and at such a location as may be required to protect, perfect or enforce any of the rights you have given to us under these Terms. We have no obligation to use the User Content and we may remove or stop using any User Content at any time, for any reason. Use of the User Content does not imply our endorsement of or any affiliation with you. If any court of law, having jurisdiction to decide on matters concerning User Content rules that any provision of these Terms are invalid, then that provision will be removed without affecting the rest of the Terms. The remaining provisions of these Terms will continue to be valid and enforceable.
If you are dissatisfied with our Services for any reason, please Contact Us first so that we can try to resolve your concerns without the need for outside assistance.
Dispute Resolution. The exclusive means of resolving any dispute or claim arising out of or relating to this Agreement (including any alleged breach thereof), the Services, or the Apps shall be binding arbitration administered by the American Arbitration Association. The one exception to the exclusivity of arbitration is that you have the right to bring an individual claim against Teltech in a small-claims court of competent jurisdiction. But whether you choose arbitration or small-claims court, you may not under any circumstances commence or maintain against Teltech or its affiliates any class action, class arbitration, or other representative action or proceeding. By using the Services or the Apps in any manner, you agree to the above arbitration agreement. In doing so, you give up your right to go to court to assert or defend any claims between you and Teltech or its affiliates (except for matters that may be taken to small claims court). You also give up your right to participate in a class action or other class proceeding. Your rights will be determined by a neutral arbitrator, not a judge or jury. You are entitled to a fair hearing before the arbitrator. The arbitrator can grant any relief that a court can, but you should note that arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons. Any proceeding to enforce this arbitration agreement, including any proceeding to confirm, modify, or vacate an arbitration award, may be commenced in any court of competent jurisdiction. In the event that this arbitration agreement is for any reason held to be unenforceable, any litigation against Teltech (except for small-claims court actions) may be commenced only in the federal or state courts located in New York County, New York. You hereby irrevocably consent to the jurisdiction of those courts for such purposes and you irrevocably waive any right to a trial by jury.
Residents of the European Union can learn more about their dispute resolution options here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
Governing Law. This Agreement and all modifications and amendments thereto, shall be governed by the law of the State of New York, United States without giving effect to its conflicts of laws principles. The arbitration agreement set forth in this section will be governed by the Federal Arbitration Act.
Third-Party Platforms. The Apps may be available through Third-Party Platforms and may have additional terms, conditions and usage rules that govern your use of our Apps if you download or install any of our Apps through them. Failure to comply with Third-Party Platform terms may result in the termination of your account with the Third-Party Platform and your inability to use a particular feature we offer.
Third-Party Service Providers. You agree and understand that Teltech may use trusted third-party platforms, third-party APIs, third-party logins, telecom providers, transcription service providers, marketing partners, infrastructure partners and other integrations of third-party services within Teltech’s Services (e.g., email service providers, payment providers, analytics providers, etc.) (collectively referred to as “Third-Party Service Providers”) to provide the Services and help Teltech market and operate its businesses as well as provide us with customer service and internal analytics tools. To learn more about how we may share information with our Third-Party Service Providers, please see our Privacy Policy.
Third-Party Links. Our Services may provide access or links to Third-Party Service Providers’ websites, platforms or resources. We have no control over such websites, platforms and resources, and you acknowledge and agree that Teltech is not responsible for the availability of such external websites or resources, and does not endorse nor is responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that Teltech shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any third party content, goods or services available on or through any such website or resource nor is Teltech responsible for providing customer service with respect to Third-Party Service Providers.
Compliance. Customer is responsible to ensure its compliance with all applicable laws and regulations in the relevant jurisdictions in order to use and/or provide its services and offer its products based on the Services. Customer agrees not to submit to the Services any data that is protected under a special legislation and requires a unique treatment, including, without limitations, (i) categories of data enumerated in European Union Regulation 2016/679, Article 9(1) or any similar legislation or regulation in other jurisdiction; and (ii) any protected health information subject to the Health Insurance Portability and Accountability Act (“HIPAA”), as amended and supplemented, or any similar legislation in other jurisdiction, unless Customer and Teltech separately enter into a HIPAA Business Associate Agreement.
Export Controls. The Services and the underlying information and technology are subject to United States and international laws, restrictions and regulations that may govern the import, export, downloading and use of the Services. You agree to comply with these laws, restrictions and regulations when downloading or using the Apps.
Copyright Notice. Teltech respects and expects its users to respect the rights of copyright holders. On notice, Teltech will act appropriately to remove content that infringes the copyright rights of others. Teltech reserves the right to disable access to Services by anyone who uses them to repeatedly infringe the intellectual property rights of others.
If you believe the Services or any elements of the Services infringe your copyright rights, please contact Teltech's copyright agent at dmca@mosaic.co or the address below. For anything else, you can reach out to the Teltech support team at support@teltech.co.
Teltech Systems, Inc.
Attn: Copyright Agent / Legal Department
555 W 18th Street
New York, NY 10011
Please ensure your communication includes the following:
Notice to Government End Users. Any services or Apps provided by Teltech or its affiliates installed for or on behalf of the United States, its agencies and/or instrumentalities ("United States Government"), are provided with Restricted Rights as "commercial Items," as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Pursuant to Federal Acquisition Regulation 12.212 (48 C.F.R. §12.212), the United States Government shall have only those rights specified in the license contained herein. The United States Government shall not be entitled to (i) technical information that is not customarily provided to the public or to (ii) use, modify, reproduce, release, perform, display, or disclose commercial computer software or commercial computer software documentation except as specified herein. Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 C.F.R. 52.227-19, as applicable.
Severability. If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions of this Agreement will continue in full force and effect.
Integration. This Agreement and any modification made in accordance with the terms herein constitutes the entire agreement between you and Teltech with respect to the Services provided hereunder. It supersedes and replaces all prior or contemporaneous understandings or agreements, written, electronic, or oral, between you and Teltech.
Force Majeure. Teltech shall not be liable for any failure or delay in its performance under this Agreement due to causes beyond its reasonable control, including, but not limited to, acts of God, fire, strikes, lockouts, internet or telecommunications failures, shortages of or the inability to obtain labor, acts by hackers or other malicious thor partys, explosions, earthquake, flood, water, labor disputes, terrorism, failure of any satellite or other problems with the internet generally, or any other matter beyond the reasonable control of Teltech (“Force Majeure Event”).
Language. All communications and notices to be made or given pursuant to this Agreement shall be in the English language.
Storage Practices. We strongly recommend that you keep adequate back-ups of any call recordings and voicemail or transcripts of such recordings that you wish to keep. Teltech may, in its discretion, establish practices and limits concerning use of the Services, including without limitation the maximum period of time that content such as recordings or call data will be retained by the Services and the maximum storage space that will be allotted to our servers for your account. Teltech reserves the right to change these practices at any time in its sole discretion. In the event of any material change, Teltech will attempt to notify you in advance of such change. You agree that Teltech has no responsibility or liability for the deletion or failure to store any data, conversations, recordings, texts or other content maintained or uploaded by the Services. You further acknowledge that Teltech reserves the right to terminate accounts that are inactive for an extended period of time. To ensure your content is retained, you should go to call details and share the information to your email or cloud storage account. You acknowledge that you bear sole responsibility for the back-up of this information. See our Privacy Policy for more information.
Consent to Communications. By entering into this Agreement, you consent to the receipt of emails, text messages, in-app notifications, and customer service phone communication (including on-screen notifications) from us regarding, (i) the operation of the Services and your account; and (ii) other services and products we believe may be of interest to you. In some jurisdictions, we may get your express consent for certain communications. You may opt-out of future emails, notifications, and text messages about such products or services by contacting us at the support emails listed in the Contact Us section of this Agreement. You may not, however, opt-out of receiving communications regarding important information relating to your account or this Agreement.
If you have any questions about these Terms, please contact us at support@teltech.co. For inquiries related to specific Apps, please contact us at:
RoboKiller and TextKiller: support@robokiller.com
TrapCall: support@trapcall.com
TapeACall: support@tapeacall.com
SwitchUp: support@switchupapp.zendesk.com
Additional service-specific terms apply to the following Services:
RoboKiller
General. RoboKiller offers among other things, the ability to automatically block nuisance calls (robocalls, telemarketers, etc.), to forward nuisance calls to an Answer Bot selected by you or a default voicemail greeting, record and transcribe them, to blacklist and whitelist specific numbers and, if enabled, to block SMS spam messages. RoboKiller also offers automated call screening assistance. When an unrecognized number calls that is not (i) a contact, (ii) on your whitelist, or (iii) not clearly identified as spam, the automated call screening assistance feature will prompt the caller to state a name and purpose for the call, all of which is recorded, transcribed, and made available for your review. Android users will actively need to enable this feature. iOS users can disable this feature in the RoboKiller’s settings. Certain features may not be available in earlier versions of the application or on Android devices.
Plans. RoboKiller offers a free plan (“RK Free”) and a premium plan (“RK Premium”). While both RK Free and RK Premium Users have access to basic features, RK Premium subscribers have several additional features available to them such as call blocking, spam text protection, personal block lists, etc.
Functionality. RoboKiller uses a combination of telephone carrier network (“PSTN”) and Voice over IP (“VoIP”) to deliver calls to your Device. The technology and how calls are received on your Device are determined by your telephone carrier and the version of the operating system your Device is running when RoboKiller is set up. If you upgrade your operating system version, it is recommended that you disable/deprogram your Device, uninstall, and reinstall RoboKiller to ensure you have the best experience. Instructions on how to disable/re-program RoboKiller can be found in the settings menu of the App.
Call Blocking/Forwarding. Activating the call blocking/forwarding feature means that certain incoming calls (e.g. declined calls, silenced calls or unanswered calls) are forwarded to RoboKiller in order to identify and block nuisance and unwanted calls accordingly (or send them back to your Device as a safe call - all before your phone rings). Calls from your Device’s contacts go directly to your Device. When you dial the number provided to you during the setup process, a message will appear to inform you that calls will not be forwarded to that number.
Please note that you are solely responsible for any charges imposed by your mobile service provider for (i) using the call forwarding feature, (ii) local or long distance usage, and (iii) text message and data usage.
Number Monitoring. You agree to check the numbers and messages from blocked calls on your Device regularly to ensure that you whitelist any legitimate phone number so that it will not be blocked in the future. The Service also provides you the ability to create and modify a personal whitelist ("Allow List") and blacklist ("Block List"). You can use the whitelist feature to ensure that a specific number is never blocked. You can add or remove users from your personal Allow List and Block List at any time. Please note that if you have requested a call from, or have an existing relationship with a debt relief company, collections company or if you provided your number to authorize a sales call to any company and you desire to continue receiving those calls, we advise you to add the number to your contacts or Allow List and to monitor your RoboKiller messages for calls you may wish to return.
Access to Microphone. When you download RoboKiller and begin the setup and activation process, RoboKiller will ask permission to access your Device’s microphone. You must give RoboKiller permission to access your Device’s microphone in order for the App to properly function. The Service uses your Device’s microphone to ensure you can talk to the caller when RoboKiller initiates a VoIP call with a safe caller.
Access to Contacts. In order to provide the Services, RoboKiller must access the numbers in your Device’s address book.
Answer Bots. RoboKiller provides you the option to use its Answer Bots to respond to unwanted spam and robocallers. Answer Bots are pre-recorded audio messages. You can choose whichever Answer Bot you like or make your own audio content and recordings (“Audio(s)”). If you choose not to use Answer Bots, unwanted spam and robocallers will hear a very polite but concise default recording. When unwanted spam and robocaller engages with one of RoboKiller’s Answer Bots, the conversation is recorded as a voicemail and saved within the App (“Answer Bot Recording''). By using RoboKiller’s Answer Bot feature, you expressly authorize us to record Answer Bot conversations on your behalf.
RoboKiller provides Users the ability to share your Audios and Answer Bot Recordings as set forth herein. For every Audio and/or Answer Bot Recording that you decide to share, you represent and warrant that:
RoboKiller also provides Users the ability to share their own unique Answer Bot Audio creations with RoboKiller either directly within the App or via email. As between you and Teltech, you own the Audios that you create and submit to RoboKiller. By submitting your Audios, you grant Teltech and its affiliates, a limited, worldwide, non-exclusive, royalty-free license and right to copy, transmit, distribute, publicly perform and display (through all media now known or hereinafter created) and make derivative works from your Audios for the purpose of: (i) making the Audios available for review by Teltech; (ii) providing the Audios on Social Media and other platforms; (iii) allowing other RoboKiller Users to play, download and use your Audios within the App; (iv) promoting RoboKiller’s Answer Bots, provided you have made your Audios publicly available; and (v) archiving or preserving the Audios for disputes, legal proceedings, or investigations. You further grant all RoboKiller Users the ability to view your Audios for personal, non-commercial purposes. This includes the right to copy and make derivative works from the Audios solely to the extent necessary to view the Audios. The aforementioned licenses will continue unless and until you remove your Audios from the App, in which case the licenses will terminate within a commercially reasonable time. Notwithstanding the foregoing, the license for legal archival/preservation purposes will continue indefinitely.
For every Audio you create and upload, post or transmit to RoboKiller, you represent and warrant that:
Legal Compliance. Depending on the state or country in which you are located, the Answer Bot recording may violate laws requiring a person to obtain the consent of other parties on the call prior to recording the telephone conversation. You acknowledge and agree that as the individual directing the recording, you are solely responsible for determining the law in the state or country in which you are receiving calls prior to using the Answer Bot feature in that state or country. You agree not to enable the Answer Bot feature unless you have first determined that your use is legal.
Voicemail and Call Screening Transcriptions. Your version of RoboKiller may include transcription capabilities available for your use. Should you decide to deploy the transcription features, you acknowledge and expressly agree that Teltech may transcribe or have transcribed by a third party and store or have stored by a third party, voicemail messages and call screening recording, and to make such transcriptions available to you.
Audio Fingerprinting. RoboKiller may extract relevant features in the first few seconds of an incoming call made to your Device. RoboKiller is then able to identify an audio sample or rapidly match other similar features in an existing audio database in order to determine whether such incoming call is a robocall. This process proactively analyzes an audio sample within a call and is done moments before RoboKiller alerts you of the nature of the call.
Call Data Retention. We make no guarantees that we will retain certain call data such as calls, call recordings, voicemail, call screens, Answer Bots and transcriptions for greater than six (6) months, after which we may delete such call data. If you would like to retain this information, you can go to the App’s call details and share the information to your email or cloud storage account. You acknowledge that you bear sole responsibility for the back-up of this information.
SMS Spam Protection. RoboKiller provides you with the option to enable a SMS spam protection feature which will filter SMS and MMS messages from individuals not in your Device’s contacts. When you enable the SMS spam blocking feature and grant us permission, we will filter SMS text messages from individuals that are not in your Device’s contacts and attempt to block any spam messages.
Phone Number Lookup Website. Lookup.RoboKiller.com allows you the ability to lookup a phone number to assess whether such a number is a nuisance call. We may use anonymized recordings and transcripts of spam messages collected through the Service to provide this information. Any feedback provided by RoboKiller Users within the App may appear as comments for a given number.
Unsubscribing from RoboKiller. RoboKiller will instruct you to first cancel your subscription in order to properly delete your account. It is best to complete this process from your Device’s “settings” app since you likely signed up for RoboKiller through a Third-Party Platform; however, you can begin unsubscribing directly from within the App. In order to unsubscribe from RoboKiller purchased through the App Store, please open the “settings” app on your Device > tap on your name at the top of settings to access iCloud/Apple ID settings > tap on subscriptions (if you don’t see subscriptions, tap on iTunes & App Store instead. Then tap on your Apple ID > tap View Apple ID > sign in > scroll down to subscriptions > tap subscriptions) > choose RoboKiller and then tap on cancel subscription > confirm that you want to cancel your subscription to RoboKiller. You will then be prompted to deactivate RoboKiller before finally deleting your account. In order to unsubscribe from RoboKiller purchased through the Google Play Store, please open the Google Play Store on your Device > tap on menu > tap on subscriptions > select RoboKiller > tap on the cancel subscription option.
Account Deletion. If you use RK Free and want to delete your account, please open the App on your Device > tap on settings > tap on my account located under account settings > tap on delete my account > confirm you want to delete your account by tapping yes. If you use RK Premium and want to delete your account, please open the App on your Device > tap on my account located under account settings > tap on delete my account > confirm you want to delete your account by tapping yes. The instructions provided within the App will direct you to cancel your RoboKiller subscription first in order to delete your account.
Please remember that simply deleting the App will not deactivate the call blocking service nor will it end your subscription. In order to cancel RoboKiller and stop call blocking/forwarding, you must go through the steps detailed herein.
Call Forwarding Deactivation. Please follow the following deactivation steps if you enabled the call blocking/forwarding feature during the setup process. In addition to unsubscribing, you must deactivate your account within the App. If you still have the App on your Device, please open the RoboKiller App > tap the settings tab located in the bottom right > tap help & feedback under support > tap disable RoboKiller > follow the on-screen instructions. If you deleted the App before deactivating the call blocking/forwarding feature, please open the settings icon on your Device > tap phone > tap call forwarding > turn off call blocking/forwarding. You can also deactivate the call blocking/forwarding feature by going to Deactivate My Phone. If you fail to deactivate the call blocking/forwarding feature, you will not receive your voicemail messages and may experience other problems with your telephone carrier.
No Representations or Warranties. RoboKiller tries to provide the most accurate, current, and rich data available and to only block calls that are unwanted nuisance calls, but it makes no representations or warranties about the Services. RoboKiller makes no guarantee concerning the accuracy of the results it provides.
Indemnification. You will indemnify, defend and hold harmless Teltech and its affiliates, directors, officers, employees, and agents from and against all third-party claims that (i) arise from your RoboKiller activities; (ii) assert a violation by you of any term of this Agreement; or (iii) asset that any content you submitted to RoboKiller violates any law or infringes any third-party right, including any intellectual property or privacy right.
Privacy. To learn more about how RoboKiller collects, uses and discloses your personal information in connection with your use of RoboKiller, please refer to our Privacy Policy.
Support. For more information on RoboKiller, including the call blocking/forwarding feature, visit RoboKiller’s support help center at support.robokiller.com.
TapeACall
General. TapeACall offers you the ability to record local toll, domestic long distance and international telephone calls and provides you with transcripts of call recordings.
Transcriptions. Your version of TapeACall may include call recording (including conference calls) transcription capabilities. If so, by using TapeACall, you acknowledge and expressly agree that Teltech may transcribe or have transcribed by a third-party and store or have stored by a third-party vendor, such recordings, and to make such transcriptions available to you.
Call Data Retention. We make no guarantees that we will retain certain call data such as calls, call recordings, voicemail, call screens and transcriptions for greater than six (6) months, after which we may delete such call data. If you want to retain this information, you should go to the App’s call details and share the information to your email or cloud storage account. You acknowledge that you bear sole responsibility for the back-up of this information.
Unsubscribe from TapeACall. It is best to complete this process from your Device’s “settings” app since you likely signed up for TapeACall through a Third-Party Platform; however, you can begin unsubscribing directly from within the App. In order to unsubscribe from TapeACall purchased through the App Store, please open the “settings” app on your Device>tap on your name at the top of settings to access iCloud/Apple ID settings > tap on subscriptions (if you don’t see subscriptions, tap on iTunes & App Store instead. Then tap on your Apple ID > tap View Apple ID > sign in > scroll down to subscriptions > tap subscriptions) > choose TapeACall and then tap on cancel subscription > confirm that you want to cancel your subscription to TapeACall. In order to unsubscribe from TapeACall purchased through the Google Play Store, please open the Google Play Store on your Device > tap on menu > tap on subscriptions > select TapeACall > tap on the cancel subscription option.
Account Deletion. If you want to delete your account, please open the App on your Device > tap on settings > tap on my account > tap on delete my account. Once you delete your account, you will no longer be able to access your recordings, transcriptions or anything else related to your account. If you signed up for TapeACall through our Website, your subscription will automatically be canceled during the account deletion process.
Legal Compliance. Certain states or countries may have laws prohibiting the recording of calls without consent from the parties to the call. You may violate a state’s or country's criminal law or create civil liability for yourself by listening in on or recording a telephone conversation without first informing the other parties that you are doing so. By installing and using the App, you agree (i) to comply with all applicable laws and regulations; and (ii) that Teltech has no liability for your failure to comply with all applicable laws and regulations.
Privacy. To learn more about how TapeACall collects, uses and discloses your personal information in connection with your use of TapeACall, please read our Privacy Policy.
Support. For more information about how TapeACall works, subscription and/or account management and answers to frequently asked questions, please reach out to support@tapeacall.com or visit support.tapeacall.com/hc/en-us.
TrapCall
General. Trapcall offers you the ability to learn who is calling you before answering a call by revealing caller ID information from blocked or unknown calls, to record calls, to have voicemails transcribed and to block unwanted calls by adding them to your Block List.
Call Blocking Feature. In order to take advantage of TrapCall's call blocking feature, you may be asked to enable call forwarding/blocking features on your Device during the installation and App setup process. Activating the call forwarding/blocking features means that certain incoming calls (e.g., declined calls, silenced calls or unanswered calls) are forwarded to TrapCall in order to identify and block nuisance and unwanted calls accordingly (or send them back to your Device as a safe call - all before your phone rings). Calls from your Device’s contacts go directly to your Device. When you dial the number provided to you during the setup process, a message will appear to inform you that calls will not be forwarded to that number. Please note that you are solely responsible for any charges imposed by your mobile service provider for (i) using the call forwarding feature, (ii) local or long distance usage, and (iii) text message and data usage.
Access to Contacts. In order for TrapCall to work correctly, we may also request during the onboarding process that we receive access to the numbers in your Device’s address book in order to whitelist them for you. Please note that we may not be able to provide these call forwarding and call blocking features if you do not choose to enable these functions or allow us access.
Transcriptions. Your version of TrapCall may include voicemail transcription capabilities. If so, by using TrapCall, you acknowledge and expressly agree that Teltech may transcribe or have transcribed by a third-party and store or have stored by a third-party vendor, such recordings, and to make such transcriptions available to you.
Call Data Retention. We make no guarantees that we will retain certain call data such as calls, call recordings, voicemail, and transcriptions for greater than six (6) months, after which we may delete such call data. If you want to retain this information longer, you should go to the App’s call details and share the information to your email or cloud storage account. You acknowledge that you bear sole responsibility for the back-up of this information.
New Features. TrapCall is constantly rolling out new features and updates and as a result users will be updated on any new feature announcements within the App. You can read about new TrapCall features within the calls section of the App.
Unsubscribing from TrapCall. TrapCall will instruct you to first cancel your subscription in order to properly delete your account. It is best to complete this process from your Device’s “settings” app since you likely signed up for TrapCall through a Third-Party Platform; however, you can begin unsubscribing directly from within the App. In order to unsubscribe from TrapCall purchased through the App Store, please open the “settings” app on your Device>tap on your name at the top of settings to access iCloud/Apple ID settings > tap on subscriptions (if you don’t see subscriptions, tap on iTunes & App Store instead. Then tap on your Apple ID > tap View Apple ID > sign in > scroll down to subscriptions > tap subscriptions) > choose TrapCall and then tap on cancel subscription > confirm that you want to cancel your subscription to TrapCall. In order to unsubscribe from TrapCall purchased through the Google Play Store, please open the Google Play Store on your Device > tap on menu > tap on subscriptions > select TrapCall > tap on the cancel subscription option.
Account Deletion. If you want to delete your account, please open the App on your Device > tap on settings > tap on account > tap on delete account > confirm you want to delete your account by tapping continue. You will be redirected to cancel your subscription with TrapCall with the Third-Party Platform from which TrapCall was purchased from. Once you unsubscribe, you will be able to delete your account by tapping on delete forever.
Please remember that simply deleting the App will not deactivate your TrapCall account nor will it end your subscription. In order to cancel TrapCall, you must go through the steps detailed above.
Privacy. To learn more about how TrapCall collects, uses and discloses your personal information in connection with your use of TrapCall, please read our Privacy Policy.
Support. For more information on TrapCall, please visit support.trapcall.com.
TextKiller
General. TextKiller analyzes, filters and protects you against annoying or malicious text SMS and MMS messages by filtering those messages from individuals and numbers not in your Device’s contacts. Messages from unknown numbers that are identified as spam will appear in your spam or junk messages folder located in your Device’s native messages application.
Spam Protection. When you download TextKiller and begin the setup process, TextKiller will require you complete the following steps in order to allow TextKiller to filter your messages. Please open the settings icon on your Device>tap the messages icon>scroll down and tap unknown & spam>turn on filter unknown senders and select TextKiller.
Versions. TextKiller offers two (2) tiers: a free plan (“TK Free”) and a monthly or annual paid plan (“TK Premium”). While both TK Free and Premium Users have access to basic features, TK Premium subscribers have several additional features available to them such as artificial intelligence-powered blocking, unlimited keyword blocking, full customization of all blocking settings, etc.
Unsubscribing from TextKiller. You can cancel your subscription through the App; however, it’s best to complete this process from your Device’s “settings” app since you likely signed up for TextKiller through a Third-Party Platform. In order to unsubscribe from TextKiller purchased through the App Store, please open the “settings” app on your Device > tap on your apple ID and then tap subscriptions > under active, tap TextKiller and select cancel subscription > confirm that you want to cancel the subscription to TextKiller.
Account Deletion. Once you have canceled your subscription to TextKiller, you will be asked to delete your TextKiller account. The account deletion process will be the same for TextKiller Free and TextKiller Premium users. Please open the App on your Device > tap on settings >tap on delete my account > confirm you want to delete your account by tapping yes > you will receive a confirmation message that you have deleted TextKiller.
Please remember that simply deleting the App will not unsubscribe you from the Services. In order to cancel and delete TextKiller, you must go through the steps detailed above.
Privacy. To learn more about how TextKiller collects, uses and discloses your personal information in connection with your use of TextKiller, please read our Privacy Policy.
Support. For more information on TextKiller, please visit TextKiller’s support help center at support.robokiller.com.
SwitchUp
General. SwitchUp allows you to seamlessly manage multiple phone numbers from one device, making it easy to switch between personal and business-related calls and texts. SwitchUp has effective spam call and text blocking powered by RoboKiller, which ensures that SwitchUp numbers are free from unwanted messages.
Standard and Pro Plans. SwitchUp offers two (2) tiers: a standard plan (“SwitchUp Standard”) and our pro plan (“SwitchUp Pro”) with monthly and annual subscription options. SwitchUp Standard provides users a second phone number with spam protection, vanity numbers, custom voicemail and unlimited talk and text messaging. SwitchUp Pro offers more features and is commonly used by business owners looking to elevate their customer service and maximize their productivity. SwitchUp Pro provides Users with multiple phone numbers, call recording capabilities, text templates, business hours, auto-reply, port-in and much more.
Access to Contacts. In order to provide the Services, SwitchUp must access the numbers in your Device’s address book. If you do not permit SwitchUp to access your contacts, we cannot provide the Service to you.
Access to Microphone. When you download SwitchUp and begin the setup process, SwitchUp will ask permission to get access to your Device’s microphone. Access to your Device’s microphone is required in order for SwitchUp to ensure that you can record a custom voicemail prompt for callers.
SwitchUp Numbers. You acknowledge and agree that you have no ownership rights in the phone numbers issued to you through the SwitchUp App (each a "SwitchUp Number") and you do not have any rights to transfer or use the SwitchUp Numbers separate and apart from the SwitchUp App. Teltech may, in its discretion, allow you to port your SwitchUp Number to another service. If you wish to port over your SwitchUp Number, contact SwitchUp support (email provided below). You understand and agree that Teltech may reclaim the SwitchUp Numbers and/or discontinue availability at any time, without liability to you if you fail to make payments, your subscription expires or if Teltech, in its sole discretion, believes you have violated these Terms.
Emergency Calls. SwitchUp Numbers cannot be used for 911 or emergency calling and you understand and agree that you should not rely on SwitchUp for 911 calling capability. You must make alternative arrangements to place 911 calls using your landline or the emergency line associated with your Device.
Voicemail Transcriptions. Your version of SwitchUp may include voicemail transcription capabilities. If so, by using SwitchUp, you acknowledge and expressly agree that Teltech may transcribe or have transcribed by a third-party vendor and store or have stored by a third-party vendor, voicemail messages and to make such transcriptions available to you.
Call Data Retention. We make no guarantees that we will retain certain call data or message data such as calls, text messages, call recordings, voicemail, and transcriptions for greater than six (6) months, after which we may delete such data. If you want to retain this information, you should go to your App’s call details and share the information to your email or cloud storage account.
Reasonable Use. Teltech may limit (including limiting the number of minutes for inbound and outbound calls and the number of messages using SwitchUp Numbers), modify, suspend, or take any other action regarding your use of SwitchUp, if it determines, in its sole discretion, that you are misusing SwitchUp and/or that your use of SwitchUp impairs Teltech's ability to provide SwitchUp to other users (e.g., unusually high usage of SwitchUp attributable to individual accounts). Teltech will endeavor to notify users prior to suspending or terminating SwitchUp and to give users the opportunity to modify their use appropriately.
Additional Restrictions. In addition to the restrictions set forth herein, you agree that you shall not:
Additional Limitations of Liability. You agree that Teltech, its directors, officers, employees, subsidiaries and assigns may not be held liable for any claim, damage, or loss (including, without limitation, any attorneys' fees) by, or on behalf of, you or any third-party user arising from (i) any attempt to dial 911 or make an emergency call using SwitchUp or a SwitchUp Number; and (ii) any communications or any content of any kind that you transmit through your use of SwitchUp.
Unsubscribing from SwitchUp. SwitchUp will instruct you to first cancel your subscription in order to properly delete your account. It is best to complete this process from your Device’s “settings” app since you likely signed up for SwitchUp through a Third-Party Platform; however, you can begin unsubscribing directly from within the App. In order to unsubscribe from SwitchUp purchased through the App Store, please open the “settings” app on your Device > tap on your name at the top of settings to access iCloud/Apple ID settings > tap on subscriptions (if you don’t see subscriptions, tap on iTunes & App Store instead. Then tap on your Apple ID > tap View Apple ID > sign in > scroll down to subscriptions > tap subscriptions) > choose SwitchUp and then tap on cancel subscription>confirm that you want to cancel your subscription to SwitchUp. In order to unsubscribe from SwitchUp purchased through the Google Play Store, please open the Google Play Store on your Device > tap on menu > tap on subscriptions > select SwitchUp > tap on the cancel subscription option.
Account Deletion. If you want to delete your account, please open the App on your Device > tap on settings > tap on account > tap on delete account > confirm you want to delete your account by tapping continue. You will be redirected to cancel your subscription with SwitchUp with the Third-Party Platform from which SwitchUp was purchased from. Once you unsubscribe, you will be able to delete your account by tapping on delete forever.
Please remember that simply deleting SwitchUp will not deactivate your SwitchUp account nor will it end your subscription. In order to cancel SwitchUp, you must go through the steps detailed above.
Privacy. To learn more about how SwitchUp collects, uses and discloses your personal information in connection with your use of SwitchUp, please read our Privacy Policy.
Support. For more information on SwitchUp, please visit SwitchUp support at support@switchupapp.zendesk.com.